Frequently asked questions

  • Will the cleaning process decrease the life of the item?

No, quite the opposite.

The gold standard HWE method aka “steam cleaning” system removes the grit, sand and soil, which is walked in and settles deep in the carpets pile. This cuts and frays the fibres, reducing the life of the carpet through frictional wear. Cleaning will not only extend the carpet’s life by years but will also maintain a healthy environment! Carpets in moderate to heavy usage areas should be cleaned regularly to keep them in good condition.

  • What cleaning system do you use?

We have all cleaning systems available from dry cleaning through to heavy-duty commercial grade HWE AKA “Steam Cleaning”.

We are not tied to one system of cleaning and have a vast range of truly professional equipment. I can offer the most suitable cleaning system based on your own individual requirements.

We use the latest, deep cleaning, high-performance hot water extraction system, sometimes referred to as ”STEAM CLEANING”. This system is very thorough and ensures the best possible results.

It is highly effective at removing traffic marks and most types of stains.

Restoring carpets to a good condition is safe and kind to many carpet types, including wool and wool mixes.

Each carpet is inspected and treated with the appropriate cleaning method/product.

Leading Carpet manufacturers recommend the systems used by Herts Pro Carpet Cleaning.

Only the best quality cleaning products and solutions are used in all of our services.

  • How long does it take to dry?

Rest assured your carpets and soft furnishings will not be soaking wet if they are cleaned by a professional who has the correct training and uses the latest techniques and equipment. Carpets, rugs and upholstery are left only lightly damp or even dry and are ready to walk/sit on with minimal disruption.

Depending on the type of carpet and weather on the day of the cleaning, drying can take between 30 minutes to around 6 hours depending on the cleaning system used. I have a range of specific specialist drying equipment available, which will aid and assist the drying process keeping drying times to an absolute minimum.

  • What about spots and stains?

Most types of marks and stains are removed during the cleaning process

Tar, candle wax, food and drink spills, oil and greasy marks can usually be removed with specialist treatments, during the cleaning operation.

However, some types of stains such as tea, coffee, and food dye stains may have been fixed or have changed the colour of the fibre, these must be tested to verify removal.

Where heavy staining has occurred, this will require extra time and specialist solutions to remove.

  • How much does it cost?

We provide clear and honest pricing with no nasty hidden extras. Fees are calculated accurately using a commercial-grade laser measure, whilst keeping the balance between value and price at a fair and reasonable level to conduct a truly professional service specific to your individual cleaning requirements.

To determine the exact cost of your specific cleaning requirements an ‘on site’ survey will need to be conducted. The survey is free of charge with no obligation if you wish not to use my services. On completion of the survey you will be given a written quotation, your quote will be fully inclusive, there are no hidden extras – it includes all the solutions, equipment and labour needed to get the job done correctly.

We not charge VAT, there is a minimum charge of only £95 (unless otherwise agreed). Herts Pro Carpet Cleaning is an independently owned and operated professional carpet, upholstery and soft furnishing cleaning specialist, we do not have the restraints of a franchise allowing me to provide affordable and adaptable solutions for all whilst being competitively priced.

  • Do you move furniture?

Large items such as sleeper sofas, dressers, cabinets, TVs, tables, beds, bedroom furniture, dining furniture, tables, pianos, fish tanks and other large items are either kept in situ or moved prior to the cleaning appointment.

Please note: If large items are to be moved then sufficient storage measures need to be in place so that the large items are placed away from freshly cleaned carpet until fully dry, unless blocked/elevated away from the carpet with specific furniture blocks which can be supplied.

The majority of work is conducted with large items left situ, and small movable items cleared prior to the cleaning appointment.

Generally, it is not necessary to move large items of furniture as the areas underneath contain only dry soil that do not require a wet extraction clean.

If you require large furniture items to be moved then this needs to be agreed prior to the cleaning appointment, to allow sufficient time allocation for the work required.

Small movable items such as plants, toys, magazine racks, coffee tables etc. are ideally moved prior to the cleaning appointment.

Please remove all breakables from the area prior to the cleaning appointment.

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